Pro1Bet Privacy Policy — Your Data, Your Rights

1. What Information We Collect

Pro1Bet collects only the information needed to provide its services. Data is gathered in two ways — directly from you, and automatically from your usage activity.

Pro1Bet will never ask you for more information than is necessary. If anyone claims to be a Pro1Bet representative and asks for your password or PIN, it is a scam — Pro1Bet staff will never ask for your password.

2. How your information is used

Pro1Bet uses the information it collects only for specific purposes. Below is a clear breakdown of what data is used for and why.

• Account Management: Your personal information is used to create and maintain your account and to verify your identity.
• Payment processing: Payment details are shared with our gateway partner during deposits and withdrawals solely to complete the transaction.
• Security & Fraud Prevention: IP addresses and device information are used to detect unusual activity.
• Customer Support: Our support team can view your account details to resolve issues quickly.
• Service improvement: Pro1Bet analyzes usage patterns to continuously improve your experience.
• Responsible Betting: Betting behavior is monitored, and protective action is taken if any unusual patterns are detected.
• Legal obligation: Your data may be used to comply with lawful requests from relevant authorities.

3. Third-Party Data Sharing Policy

Pro1Bet does not sell or rent your personal information. In certain limited situations, some data may need to be shared — those situations are outlined honestly below.

• Payment Partners: For bKash, Nagad, Rocket, or card payments, only the information required to complete the transaction is sent to the relevant gateway.
• Identity Verification Service: As part of the KYC process, your identity documents may be shared with a third-party verification provider — solely for the purpose of confirming your identity.
• Law Enforcement Agencies: We are legally required to share information when compelled by a court order or a lawful request from a government authority.
• Analytics Partners: Anonymized data is used to analyze site performance — in a form that cannot be traced back to any individual.

Pro1Bet has a separate privacy agreement with each third-party partner. They are also prohibited from sharing your data with any other party.

4. Cookie & tracking policy

Pro1Bet uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience on the site.

Non-essential cookies can be disabled at any time from your browser settings. However, disabling essential cookies may cause certain features of the site to stop working properly.

5. How Long Your Data Is Retained

Pro1Bet does not retain data beyond what is necessary. However, certain information must be kept for a specified period for legal and regulatory reasons.

• Active Account Data: Retained for as long as your account remains open.
• Transaction Records: Financial records must be retained for a minimum of 5 years in accordance with international regulations.
• Betting History: Retained for up to 3 years after account closure.
• Support Conversations: Retained for up to 1 year after the issue is resolved.
• Analytics data: Up to 2 years in anonymized form.

After your account is closed, you may request deletion of all your personal data — however, records subject to legal obligations will be retained for the required period.

6. Security measures

Pro1Bet uses multiple layers of technical and administrative safeguards to keep your data secure.

• 256-bit SSL Encryption: All data exchanged between the site and server is encrypted.
• Two-Factor Authentication (2FA): Option to enable OTP verification for an extra layer of login security.
• Automated Suspicious Activity Detection: Accounts are automatically locked if unusual login activity or transactions are detected.
• Server-Side Encryption: Sensitive data stored in the database is kept in encrypted form.
• Regular Security Audits: Third-party cybersecurity experts conduct regular system audits.
• Limited Staff Access: Only authorized staff can access specific data.

7. Your Data Rights

As a Pro1Bet member, you have certain rights over your own data. All of these rights are free to exercise.

To exercise any of your rights, support@pro1bet.bestSend us an email and write "Data Rights Request" in the subject line.

8. Protection of minors

Pro1Bet is strictly prohibited for anyone under the age of 18. We take this very seriously.

• Date of birth is verified at the time of registration.
• When in doubt, a government-issued ID is requested to confirm age.
• If a minor's account is detected, it is closed immediately and any deposited funds are returned.
• Pro1Bet does not knowingly collect any information from users under the age of 18.

If you know of a minor using Pro1Bet, please let us know immediately.

9. Changes to the Privacy Policy

Pro1Bet may update this Privacy Policy as needed. If any significant changes are made, you will be notified in advance by SMS or email.

Continued use of Pro1Bet after any changes will be considered your acceptance of the updated policy. The date of the latest update will always be shown at the top of the page.

10. Contact Us

For any privacy-related questions, requests, or complaints, please contact us directly.