All Your Questions, One Place

Pro1Bet Frequently Asked Questions — Help Center

Get straightforward answers on accounts, betting, payments, and security — all in one place. If you can't find what you need, contact support directly.

Quick Support

support@pro1bet.best
Live Chat — 8:00 AM–12:00 AM
Email response time: within 24 hours
Get help in Bengali
7
answers on this page
24/7
Support Assistance
In Bengali
All FAQs
Instant
Live chat response

What do you need help with?

Find detailed answers in the FAQ section below. Get a quick overview of the key topics at a glance.

Account & Security

Find answers to all questions about login issues, locked accounts, password resets, and two-factor authentication.

Cricket Betting Guide

Learn how to place bets on cricket matches, what markets are available, and how to read odds — explained simply.

Payments & Withdrawals

Learn about deposit and withdrawal limits, processing times, and any applicable fees for bKash, Nagad, and Rocket.

Bonuses & Promotions

Find out where to view active offers, how often they're updated, and how to claim a bonus.

License & Credibility

Is Pro1Bet licensed? How secure is the platform? Find out what makes it trustworthy.

App & Technical Support

Find out what to do if the app won't open, how to update it, and how to fix issues in the browser.

Frequently Asked Questions

The most frequently asked questions from Pro1Bet users.

Consecutive attempts on Pro1Bet 5 incorrect password attempts the account will automatically Locked for 30 Minutes This is done to protect the security of your account.

Quick Fix Options:

  • Wait 30 minutes — the lock will be lifted automatically.
  • If you don't want to wait, use the "Log in with OTP" Select the tab. Enter the code sent to your mobile and you'll be signed in instantly.
  • Forgot Your Password "Forgot Password?" Click the link — an OTP will be sent to your registered number. Use it to set a new password.
  • If you're not receiving the OTP or notice anything unusual with your account, support@pro1bet.best— email us about "Account Lock" and you'll typically get a response within 2 hours.

To avoid this problem in the future, consider using a password manager and you'll never need to write your password down anywhere.

Cricket betting is the most popular activity among Bangladeshi players on Pro1Bet. You can bet across all formats — IPL, BPL, World Cup, Test matches. Here are the key markets to understand before you start:

  • Match Winner: Place a bet on which team will win the match. The simplest market there is.
  • Toss Winner: Which team wins the toss — this is a market that gives you quick results.
  • Top Run Scorer: Which batter will score the most runs.
  • Innings Total Runs: Whether the total runs scored in an innings will be over or under a set number (Over/Under).
  • Live Betting: During a live match, odds update after every over, wicket, or ball — giving you the ability to make real-time decisions.

To place a bet: Log in → Go to the cricket section → Select a match → Click on your preferred market → Enter the amount in the bet slip → "Confirm Bet" Tap. The minimum bet amount is generally ৳10।

A simple guide to reading odds: odds of 2.00 means a ৳100 bet returns ৳200 (৳100 profit).

Pro1Bet operates under an internationally recognized online gaming license. Being licensed means the platform undergoes regular third-party audits and is committed to fair play.

Security measures in place:

  • 256-bit SSL Encryption: All your transactions and personal information are encrypted.
  • Segregated Funds: Player funds are kept separate from the company's operational funds.
  • RNG Verified: The random number generators for casino games are independently tested and verified.
  • KYC Policy: Identity verification is conducted to prevent fraud and money laundering.
  • Responsible Betting Tools: Self-exclusion, deposit limits, and other responsible gambling tools are available free of charge.

Over a million active members bet regularly at Pro1Bet and withdrawals are processed every day — that's the strongest proof of our trustworthiness. If you have any doubts, Responsible Gambling Read the page.

To view all active promotions, bonuses, and offers on Pro1Bet on the Bonus page — that's the official promotions hub.

How Offer Updates Work:

  • Weekly Offers: New weekly promotions go live every Monday at 10:00 AM.
  • Daily Boost: Special odds boosts for select matches are added every day at 9:00 AM.
  • Event-based offers: Special promotions are released ahead of major tournaments (IPL, World Cup) — typically announced 48 hours before the event begins.
  • Flash Offers: Short-term flash offers occasionally run for 6–12 hours.

To never miss an offer, go to Account Settings and Keep Push Notifications Enabled — you'll be notified on your mobile as soon as a new offer goes live. Each offer has its own validity period and terms — full details are available on the bonus page.

For withdrawals at Pro1Bet, there is no No platform charges — you'll receive the full amount you withdraw. However, bKash, Nagad, or Rocket may apply their own service charges, depending on the payment provider's policies.

Withdrawal Limits & Timeframes:

  • Minimum Withdrawal: ৳300
  • Daily Maximum: ৳50,000 for standard accounts — higher limits apply to KYC-verified accounts.
  • Processing Time: 1–4 hours for bKash and Nagad; 1–2 business days for bank transfers.
  • Without KYC: Your first withdrawal may require additional verification, which can take up to 24 hours.

Withdrawals cannot be made directly from bonus balance — once the wagering requirements are met, winnings earned from the bonus can be withdrawn. For full terms, on the Bonus page View.

Yes, Two-Factor Authentication (2FA) makes your account significantly more secure. Even if your password is stolen, no one can get in — because every login requires a one-time OTP sent to your mobile.

Steps to enable:

  • Log in to Pro1Bet.
  • Click the profile icon in the top right → "Account Settings" select.
  • "Security" Or go to the "Security" tab.
  • "Enable Two-Factor Authentication" Click the button.
  • A verification OTP will be sent to your mobile — enter it to proceed.
  • Once set up successfully, an OTP will be required every time you log in from a new device or any suspicious login attempt.

Once enabled, Every day OTP is not required every time — it's only requested when logging in from a new device or an unusual location. Once set up, it runs in the background without any hassle.

If you're experiencing issues with the site or app on mobile, try the following steps one by one:

  • Check your internet connection: Check that your mobile data or Wi-Fi connection is working. Public Wi-Fi can slow down or block the site — try switching to mobile data.
  • Clear your browser cache: In Chrome, go to Settings → Privacy → Clear browsing data → Clear Cache. Then type pro1bet.best again.
  • Update Your Browser: Some features may not work on older browsers. Please update Chrome from the Play Store.
  • Restart your phone: If your phone's RAM is full, pages may fail to load — try restarting your device.
  • Try a different browser: If Chrome doesn't work, try Firefox or Samsung Browser.
  • Bookmark the Site: Type pro1bet.best directly into your browser — do not use any third-party links.

If the issue persists after trying all of the above, support@pro1bet.best— send your phone model, Android version, and a screenshot. The technical team will assist you promptly.

No results found. Ask support directly.

Learn more about Pro1Bet

Pro1Bet is a well-known name in Bangladesh's online betting scene. From cricket and football to Live Casino — everything is available on one platform. That said, it's natural to have questions before joining any new platform. This FAQ page is here to provide straightforward, honest answers to exactly those questions.

From signing up on Pro1Bet to making your first deposit, placing bets, and withdrawing your winnings — questions can come up at every step. This page covers the most frequently asked questions. If you still can't find what you're looking for, reach out via live chat or email — support is available in Bengali.

Most Common Issues for New Users

The most common issue for new users is not receiving the OTP after registration. This is usually due to a network delay — waiting a minute and requesting it again typically resolves it. The second common issue is not receiving a bonus after the first deposit, which usually happens when the deposit is made before the account is fully verified, or when users forget to opt in to the bonus. The third issue is delayed withdrawals — in most cases, this is caused by incomplete KYC verification.

All three of these issues can be avoided with a little attention upfront. Provide accurate information when registering, check the bonus option during sign-up, and complete KYC verification before your first major withdrawal.

What You Need to Know Before You Start Betting

Before joining Pro1Bet, keep one thing in mind — betting is for entertainment, not a reliable source of income. Never bet money you can't afford to lose. On Pro1Bet, Responsible Betting The tools are free to use — you can set deposit limits and self-exclusion entirely on your own.

The best way to get started with cricket betting is to begin with small amounts and gain experience through simple markets like Match Winner. Once you have a solid understanding of how betting works, you can gradually explore other markets.

The most frequently asked questions about payments

The most common payment question is: how long does a bKash deposit take to reflect in my account? Typically, it takes 5–15 minutes. Deposits made after 11 PM may occasionally take a bit longer. For withdrawals, funds usually arrive in your bKash account within 1–4 hours.

Be careful when making a deposit — use the correct payment portal and save your transaction ID. If any issue arises, contacting support with that ID will get it resolved faster.

For direct support on Pro1Bet support@pro1bet.bestemail us or chat with us in Bengali via Live Chat — we're always here to help.

If you can't find the answer on this FAQ page, contact us directly at support@pro1bet.bestand write to us. Briefly summarizing your issue in the subject line will help us assist you faster.

Contact support directly

If the FAQ doesn't have your answer, get in touch with our team.

Email Support

Describe your issue in detail — you'll receive a response within 24 hours.

Support@pro1bet.best

Live Chat

Click the chat button at the bottom right of the site.

8:00 AM – 12:00 AM

Topic-based help

In the email subject line, describe the type of issue you're facing.

Priority Response

Got your answers? Get started now

Register at Pro1Bet and get a 100% bonus on your first deposit. Our support team is always ready to help with any issue.

18+ only. Betting is for entertainment — please enjoy responsibly.

বাংলা